Frequently Asked Questions

1. How Do I Change the Payment Method for My Renewal Order if I Placed the Order on the Official Website?

• Log in to your Account Center.
• Go to "My Subscriptions".
• Locate the subscription for which you want to change the payment method and click on "Manage Payments".
• Enter your new credit card information and click "Save".

2. Where Can I Watch It?

Experience our content at your convenience! Log into your account to access and watch our dramas instantly on our website, whether you're using a personal computer, smartphone, or tablet.

3. What Should I Do If I Encounter Technical Issues While Watching?

If you run into technical problems while watching, try refreshing the page or checking your internet connection. If the issue continues, please reach out to our customer support for assistance at support@xshortplay.com

4. Our Subscription and Cancellation Policy

If you subscribe directly through our website, you have the flexibility to cancel your subscription at any time. To do this, simply access your account settings, contact our customer service, or use any available cancellation methods we provide.

Once you cancel your membership, your account will remain active until the end of the current billing period. To find out when your account will be closed, click on "Billing Details" in your Account page.

You will still have access to our services until the current billing cycle concludes. To avoid being charged for the next billing period, please ensure you cancel your subscription by 11:59 p.m. the day before your next billing date.